Refund & Cancellation Policy

No-shows

In the event of no-shows, we do not offer any (either full or partial) refund. We strongly recommend that you take out UK travel insurance when you make your booking.

Cancellation

Should you cancel your stay more than 30 days before the day of check in, we will retain the non-refundable booking deposit (or 30% of the total of your stay if you’ve already paid in full).

Should you cancel your stay within 30 days of the start date, the balance of your stay remains payable.

In the event of cancellation of your booking by Treeopia – for any on-site health and safety or quality-related issue (such as disruption to water supply) – you are entitled to a full refund of the money you have paid. You may also opt to change your booking to another date, subject to availability. Any additional cost relating to a change of dates would be payable.

Any liability arising from the cancellation of your stay by Treeopia, for whatever reason, is strictly limited to the total sum paid to us by you.

In the event that Treeopia is forced to close (eg due to a Coronavirus lockdown), you will be invited to choose new dates for your stay. Refunds will not be issued. (See Force Majure below.)

Booking Date Amendments

If the start of your stay is more than 30 days away, we will allow you to move your booking to an alternative date, subject to availability. Any additional cost relating to a change of dates would be payable. To request a date change, email info@treeopia.co.uk.

We will not move booking dates within 30 days of the start of your stay.

Force Majeure

Typical ‘Force Majeure’ events include, but are not limited to, pandemic, terrorism, serious crime, natural disaster, ‘Act of God’, government or public authority action or intervention, law, and travel restrictions.

If we are unable to offer accommodation due to circumstances beyond our control, we are not liable for refunds or expenses incurred. We recommend that you have adequate UK holiday insurance in place to cover this.

This means if we are prevented, hindered, or delayed from performing our obligations due to an event outside our control, including any action or order from the government, we will be relieved of our obligations. In the event of this happening, we will offer guests the opportunity to change the dates of their stay. We will not offer refunds.

Any deviation from these clear and express terms are entirely at the discretion of Treeopia, with the exception of subsequent local or national restrictions being imposed after the rebooking deadline, in which case the flexible rebooking policy would still be applied.

Occasionally we have to make changes to bookings. Whilst we endeavour to avoid making changes, we reserve the right to do so and no compensation is available.

We reserve the right to cancel your holiday. In the unlikely event of us having to cancel your holiday (except where you have failed to make full payment on time) we will offer you the choice of a full refund of all monies paid to us or the option of re-booking your holiday at a comparable standard (with you paying any additional cost or receiving a refund in respect to the price difference). No other compensation is available.

We strongly recommend that you take out cancellation insurance or check your annual travel insurance policy to cover any spent cost should you cancel for any reason outside your or our control.: